Refunds Policy
Refund Policy
Effective Date: July 7, 2026
This Refund Policy applies to purchases made from BD STUDIO SARL ("BD STUDIO", "we", "us", or "our") through [website URL].
BD STUDIO SARL is a company established in Tunisia with its registered office at Route de Tunis klm9.5 , Tunisia
- Company name: BD STUDIO SARL
- Registered office: Route de Tunis, klm 9.5, Tunisia
- Commercial Register Number: 1 792 357 P
- Tax ID / Matricule Fiscal: 1792 357/P/A/M/000
- Email: [Contact Email]
- Phone: +21690247852
1. Nature of the Products
BD STUDIO sells digital products, including 3D files and related downloadable assets.
Because these products are delivered electronically and can be accessed or downloaded immediately after purchase, they are generally non-returnable.
2. General Refund Rule
Unless otherwise required by applicable law, all sales are final once:
- the download link has been provided;
- the file has been accessed;
- the file has been downloaded; or
- the customer has otherwise received the digital product.
For this reason, BD STUDIO does not generally offer refunds for:
- change of mind;
- accidental purchase by the customer;
- lack of software knowledge or user skill;
- incompatibility caused by software, hardware, or tools not listed as supported;
- failure to read the product description before purchase; or
- dissatisfaction based on personal preference where the file matches the product description.
3. Cases Where a Refund, Replacement, or Store Credit May Be Considered
A request may be reviewed if:
- the file delivered is corrupted, incomplete, or cannot be opened;
- the download link does not work and BD STUDIO cannot restore access within a reasonable time;
- the customer receives a file materially different from the one purchased;
- the digital product is materially different from its description on the website; or
- a duplicate payment or technical billing error is confirmed.
In such cases, BD STUDIO may choose, at its discretion and where appropriate, to provide:
- a corrected file;
- a replacement download link;
- technical assistance;
- store credit; or
- a full or partial refund.
4. Conditions for Eligibility
To be eligible for review, the customer must:
- contact BD STUDIO within 7 days of purchase or discovery of the issue;
- provide the order number and purchase email address;
- clearly describe the problem;
- provide screenshots, error messages, or other evidence where relevant; and
- cooperate reasonably with troubleshooting efforts before requesting a refund.
BD STUDIO may refuse a refund request if the customer does not provide enough information to verify the issue.
5. Non-Refundable Situations
Refunds will normally not be granted in the following situations:
- the file was successfully delivered and matches the product description;
- the customer simply no longer wants the product;
- the customer purchased the wrong product by mistake;
- the customer expected features, formats, or permissions that were not advertised;
- the customer’s device, software, printer, slicer, or design tool is incompatible with the file format clearly stated on the product page;
- the issue results from the customer's own modification, conversion, misuse, or unauthorized sharing of the file; or
- the customer is unable to use the file because of lack of technical knowledge, where the product was delivered as described.
6. License Violations and Abuse
No refund will be issued where BD STUDIO reasonably believes that:
- the customer violated the license terms;
- the file was shared, redistributed, resold, sublicensed, or uploaded without authorization;
- the customer engaged in fraud, abuse, chargeback misuse, or suspicious activity; or
- the refund request is made in bad faith.
BD STUDIO reserves the right to suspend access to downloads or customer accounts in such cases.
7. Procedure for Refund Requests
To request a review, the customer must contact:
Email: [support email]
Subject line: Refund Request – Order [order number]
The request should include:
- full name;
- order number;
- email used for purchase;
- date of purchase;
- product name;
- detailed explanation of the issue; and
- supporting screenshots or files if applicable.
8. Review Process
After receiving a complete request, BD STUDIO will review the matter and may first attempt to resolve it through support, replacement, or corrected delivery.
If a refund is approved, BD STUDIO will notify the customer by email. Approved refunds will normally be processed using the original payment method, unless another method is required or agreed.
9. Processing Time
If a refund is approved, processing times may vary depending on the payment provider, banking network, and technical platform used for the transaction.
BD STUDIO will make reasonable efforts to initiate the approved refund without undue delay. The time for the funds to appear in the customer's account may depend on the payment provider or financial institution.
10. Chargebacks
Before initiating a chargeback with a bank or payment provider, customers are encouraged to contact BD STUDIO first so that the issue can be reviewed and, where appropriate, resolved directly.
Unauthorized or abusive chargebacks may result in suspension of download access, account closure, and further action where permitted by law.
11. International Customers
BD STUDIO sells digital products to customers in multiple countries.
Customers are responsible for ensuring before purchase that:
- they understand the product description;
- the listed file formats are suitable for their intended use;
- they have compatible software, hardware, or tools; and
- local laws in their country do not prevent them from purchasing or using the digital product.
12. Contact Information
For any questions about this Refund Policy, please contact:
BD STUDIO SARL
Route de Tunis klm 9.5, Tunisia
Email: [contact email]
Phone: +21690247852
Effective Date: July 7, 2026
This Refund Policy applies to purchases made from BD STUDIO SARL ("BD STUDIO", "we", "us", or "our") through [website URL].
BD STUDIO SARL is a company established in Tunisia with its registered office at Route de Tunis klm9.5 , Tunisia
- Company name: BD STUDIO SARL
- Registered office: Route de Tunis, klm 9.5, Tunisia
- Commercial Register Number: 1 792 357 P
- Tax ID / Matricule Fiscal: 1792 357/P/A/M/000
- Email: [Contact Email]
- Phone: +21690247852
1. Nature of the Products
BD STUDIO sells digital products, including 3D files and related downloadable assets.
Because these products are delivered electronically and can be accessed or downloaded immediately after purchase, they are generally non-returnable.
2. General Refund Rule
Unless otherwise required by applicable law, all sales are final once:
- the download link has been provided;
- the file has been accessed;
- the file has been downloaded; or
- the customer has otherwise received the digital product.
For this reason, BD STUDIO does not generally offer refunds for:
- change of mind;
- accidental purchase by the customer;
- lack of software knowledge or user skill;
- incompatibility caused by software, hardware, or tools not listed as supported;
- failure to read the product description before purchase; or
- dissatisfaction based on personal preference where the file matches the product description.
3. Cases Where a Refund, Replacement, or Store Credit May Be Considered
A request may be reviewed if:
- the file delivered is corrupted, incomplete, or cannot be opened;
- the download link does not work and BD STUDIO cannot restore access within a reasonable time;
- the customer receives a file materially different from the one purchased;
- the digital product is materially different from its description on the website; or
- a duplicate payment or technical billing error is confirmed.
In such cases, BD STUDIO may choose, at its discretion and where appropriate, to provide:
- a corrected file;
- a replacement download link;
- technical assistance;
- store credit; or
- a full or partial refund.
4. Conditions for Eligibility
To be eligible for review, the customer must:
- contact BD STUDIO within 7 days of purchase or discovery of the issue;
- provide the order number and purchase email address;
- clearly describe the problem;
- provide screenshots, error messages, or other evidence where relevant; and
- cooperate reasonably with troubleshooting efforts before requesting a refund.
BD STUDIO may refuse a refund request if the customer does not provide enough information to verify the issue.
5. Non-Refundable Situations
Refunds will normally not be granted in the following situations:
- the file was successfully delivered and matches the product description;
- the customer simply no longer wants the product;
- the customer purchased the wrong product by mistake;
- the customer expected features, formats, or permissions that were not advertised;
- the customer’s device, software, printer, slicer, or design tool is incompatible with the file format clearly stated on the product page;
- the issue results from the customer's own modification, conversion, misuse, or unauthorized sharing of the file; or
- the customer is unable to use the file because of lack of technical knowledge, where the product was delivered as described.
6. License Violations and Abuse
No refund will be issued where BD STUDIO reasonably believes that:
- the customer violated the license terms;
- the file was shared, redistributed, resold, sublicensed, or uploaded without authorization;
- the customer engaged in fraud, abuse, chargeback misuse, or suspicious activity; or
- the refund request is made in bad faith.
BD STUDIO reserves the right to suspend access to downloads or customer accounts in such cases.
7. Procedure for Refund Requests
To request a review, the customer must contact:
Email: [support email]
Subject line: Refund Request – Order [order number]
The request should include:
- full name;
- order number;
- email used for purchase;
- date of purchase;
- product name;
- detailed explanation of the issue; and
- supporting screenshots or files if applicable.
8. Review Process
After receiving a complete request, BD STUDIO will review the matter and may first attempt to resolve it through support, replacement, or corrected delivery.
If a refund is approved, BD STUDIO will notify the customer by email. Approved refunds will normally be processed using the original payment method, unless another method is required or agreed.
9. Processing Time
If a refund is approved, processing times may vary depending on the payment provider, banking network, and technical platform used for the transaction.
BD STUDIO will make reasonable efforts to initiate the approved refund without undue delay. The time for the funds to appear in the customer's account may depend on the payment provider or financial institution.
10. Chargebacks
Before initiating a chargeback with a bank or payment provider, customers are encouraged to contact BD STUDIO first so that the issue can be reviewed and, where appropriate, resolved directly.
Unauthorized or abusive chargebacks may result in suspension of download access, account closure, and further action where permitted by law.
11. International Customers
BD STUDIO sells digital products to customers in multiple countries.
Customers are responsible for ensuring before purchase that:
- they understand the product description;
- the listed file formats are suitable for their intended use;
- they have compatible software, hardware, or tools; and
- local laws in their country do not prevent them from purchasing or using the digital product.
12. Contact Information
For any questions about this Refund Policy, please contact:
BD STUDIO SARL
Route de Tunis klm 9.5, Tunisia
Email: [contact email]
Phone: +21690247852